FAQ

Clear answers about manufacturing, testing, shipping, and support.

Do you accept returns?

Yes. Botanaway accepts returns within a standard time frame, and we work hard to make your brand successful so a return isn't necessary.

Do you ship internationally?

Yes. Botanaway supports domestic and international shipping, subject to local laws and regulations. Our certifications currently apply to domestic operations.

Can customer support be reached outside office hours?

Phone support is available Monday–Friday, 10:00 AM–5:00 PM. Outside those hours, email info@botanaway.com and we'll respond within one business day.

Are third-party lab testing reports available?

Yes. Reports are available upon request for qualifying products and programs.

What types of products can Botanaway manufacture?

Botanaway specializes in tincture liquids, capsules, tablets, and powder formulations, and we offer A-to-Z support for other formats as well.